Careers

Position: Donor Care Assistant

Contract Term: 6-Month Temporary Contract

Date Last Revised Dec 2025

Wage Range $21.50 - $25.00 hourly

SCOPE OF WORK: The Donor Care Assistant plays a critical role in strengthening donor relationships and growing sustainable fundraising revenue for Habitat for Humanity Windsor-Essex. This position is responsible for outbound donor engagement, monthly donor development, and grant prospect research.

This is a six-month contract position, with flexibility for full-time or part-time hours, and may be completed remotely. The role requires a high level of comfort working on the phone and a strong commitment to delivering an exceptional donor experience.

The Donor Care Assistant works closely with the Director of Community Outreach to support donor engagement strategies, scheduling of donor meetings, and research that informs fundraising growth.

REPORTS TO: Director of Community Outreach

SCOPE OF AUTHORITY

Acts as a front-line representative of Habitat for Humanity Windsor-Essex in donor communications
Engages donors and prospective donors by phone for stewardship and monthly giving conversations
Accesses donor management systems to record interactions and outcomes
Supports scheduling and coordination of donor meetings for senior leadership
Conducts grant prospect research to support fundraising planning
Works within established fundraising policies, procedures, and ethical standards

DESIRED EXPERIENCE

The Donor Care Assistant will have:

A minimum of 1 year of experience in fundraising and donor relations
Demonstrated success in securing monthly donations or recurring commitments
Exceptional comfort and confidence working extensively on the phone
Strong verbal communication, listening, and persuasion skills
Proficiency with Microsoft Office and online research tools
Ability to work independently in a remote environment while staying connected to a team
Experience using donor management software is an asset (Better Impact, Raiser’s Edge, DonorPerfect, or similar)

DUTIES & RESPONSIBILITIES

Donor Stewardship & Engagement

Make outbound calls to donors and prospective donors to acknowledge gifts and thank supporters
Build rapport and strengthen relationships with donors through meaningful conversations
Conduct follow-up calls to convert one-time donors into monthly donors
Clearly articulate Habitat’s mission, impact, and giving opportunities
Respond to donor questions and concerns with professionalism and care

Monthly Giving Growth

Promote monthly giving as a meaningful and accessible way to support Habitat’s mission
Track monthly donor conversions and outcomes
Support retention of monthly donors through follow-up and appreciation calls

Grant Research & Fund Development Support

Research potential grant opportunities from foundations, corporations, service clubs, and government sources
Identify grant prospects aligned with Habitat for Humanity Windsor-Essex’s mission and current priorities
Compile grant research summaries, deadlines, eligibility criteria, and funding priorities
Support the CEO and Director of Community Outreach by maintaining a grant opportunity tracker
Assist with gathering background information and supporting documentation for grant applications (as required)

Administrative & Scheduling Support

Assist the CEO and Director of Community Outreach with scheduling in-person donor meetings
Maintain accurate and timely donor records, call notes, and follow-up actions in the donor database
Flag high-potential donors and grant opportunities for senior leadership follow-up

Data Integrity & Reporting

Ensure all donor and grant research activities are accurately recorded
Support reporting on donor engagement, monthly giving metrics, and grant research activity
Follow all privacy, confidentiality, and data-protection protocols

CUSTOMER SERVICE & ETHICS